Why is it so hard for small business owners and independent professionals to make the sale? I think we’ve forgotten the basic building blocks of two-way communication that allow a sale to take place. We’re looking for the Holy Grail of techniques that will bring in more business. A silver bullet sales process. The perfect close. A sales letter that will attract droves of new clients. A software program that automatically sells your service with a touch of a button. Read more (free access)

Clients and students often ask me, “C.J., you always seem to have a million things going on. How do you keep track of it all?” Their questions imply that they believe I am more organized, focused, or productive than the average bear. Personally, I’m not so sure that’s true. You should see my desk, for example! But I do have a system, and in honor of New Year’s resolution-makers everywhere, I’m going to share it with y’all. Read more (free access)

There’s a lot of talk from Internet marketing gurus about how to drive more traffic to your website. Some will suggest you try to get a higher page rank on Google by optimizing your site for search engines. Others preach using pay-per-click advertising like Google AdWords to attract streams of new visitors. Read more (free access)

If you’re starting a new business or expanding the one you have, a valuable first step is developing a written plan. You’ve heard about business plans, but did you know there is more than one type? Depending on your situation, you may need a complete business plan, a simple business plan, and/or an action plan. Read more (free access)

What do you do when a networking acquaintance invites you to meet for coffee? Do you find yourself saying yes, because you’ve been told that networking is about building relationships and getting to know people? At the same time, do you find yourself wondering if this is the most effective use of your time? Read more (free access)

The fear of hearing those words when marketing your professional services can stop you in your tracks. It’s the response you may most dread hearing when you make a sales pitch: “You? You think I should hire you? Well, who do you think you are?” Read more (free access)

Is it human nature to keep making the same choices over and over again? Perhaps with the wisdom collected over years of experience we weed out what doesn’t appeal to us and choose to stick to what we know works. There’s comfort and safety in routine and the familiar. But boxing ourselves into a limited repertoire may begin to wear thin. Read more (free access)

A helpful tool for presenting your services to prospective clients is a repertoire of success stories about the results your clients get from your work. Here’s a template and example for composing some success stories of your own. Read more (free access)

“I think I’m really good at what I do,” declares technical writer June, “but I don’t ever seem to get a chance to show people.” June is experienced, highly-skilled, and has written dozens of procedure manuals and other how-to guides throughout her career. But she isn’t getting enough work to earn a living as a freelancer. Read more (free access)